We provide high-quality system, software, network and applications support that enables clients to increase productivity and uptime in their computing environment. Customers get the flexibility to choose the response time and coverage period that meet their service needs. Complete software maintenance support increases the availability of customer systems and applications.
Service features provided by the Systems and Support Services unit are:
- on site support
- phone in software assistance
- preventive maintenance
- escalation management
- flexible call submittal
- license for software update
- software media and documentation
- system connectivity support
- assigned contract administrator
- choice of coverage hours
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